Allergy Life Terms and Conditions

Allergy Life is a national non-profit registered charity. We provide initiatives, information, support and a range of modern solutions to improve the lives and lifestyles of Australians living with allergies.

Throughout the site, the terms “we”, “us”, “our”, “ours”, “Allergy Life” "Allergy Life Australia" “” refer to ALLERGY LIFE LTD ABN 63 650 524 824. Allergy Life offers this website, including all information, tools, associated social media platforms and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to Allergy Life shall also be subject to our Terms and Conditions. You can review the most current version of our Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell products, display information and provide our services to you.

Username and password

Allergy Life considers registration information private, and maintains that the safekeeping of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password.

Content, Website and Social Media Platforms

The Allergy Life website and associated social media platforms contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Unauthorised use of this website and associated social media platforms may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website and associated social media platforms may also include links to other websites and associated social media platforms. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) and associated social media platform. We have no responsibility for the content of the linked website(s) and associated social media platforms.


Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use.

Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

Health Care/ Medical Disclaimer

The information provided on Allergy Life is to generally educate and inform you about living with allergies, intolerances, and autoimmune conditions, and is not intended as medical instruction or as a substitute for diagnosis, examination and advice by a qualified health care provider. The information is subject to change without notice.

Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, Allergy Life cannot itself verify the findings and materials which are produced by third parties and included within this website. We encourage you to consult a qualified health care provider if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own or any other party’s medical condition.

Your use of any information, resources or materials on this website and associated social media platforms is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website and associated social media platforms meet your specific requirements.

Friendly Venues Disclaimer

The purpose of the Friendly Food and Drink Venues (Friendly Venues) initiative is to support Australians with food allergies discover Friendly Food and Drink Venues (Restaurants, cafes, & more) across Australia that support and cater for their allergy requirements and diets. This includes intolerances and certain autoimmune conditions, plus the diets they cater for.

All Content on our website relating to the catering of items, ingredients, allergens, intolerants, foods and drinks is provided solely by the relevant business that provides the foods and drinks. Allergy Life Australia does not guarantee the accuracy or completeness of such information. To the maximum extent permitted by law, we are not liable for, and you waive and release us from, any liability arising from your reliance on the content of the website and Allergy Life Friendly Food & Drink Venues Map, including any adverse reaction to foods and drinks listed on the website and Allergy Life Friendly Food & Drink Venues Map purchased by you, purchased on behalf of someone, purchased by someone who was advised by you.

Allergy Life Australia does not guarantee nor does it confirm that the venues and businesses associated with the website and the Allergy Life Friendly Food & Drink Venues Map use adequate processes or other safeguards to prevent cross-contamination of allergies or other food products. Allergy Life Australia also does not guarantee nor does it confirm the safety of food items for certain allergies or food preparation processes.

When visiting any of these venues and businesses, even though they have advised what they cater for, it's the responsibility of people visiting the venues and businesses to let the venues and businesses know what their requirements (allergens, intolerance, diets, etc) are before or when they order. This is so the venues and businesses are aware of their requirements and can prepare or advise accordingly.

Product Disclaimer

We endeavour to ensure that all our products are described as accurately as possible on our website, however we cannot ascertain the accuracy of the description. 

Where we become aware of any incorrect written product description, we reserve the right to correct any error or omission. Unless expressly indicated in the product description, Allergy Life and all digital platforms across which products are sold by Allergy Life, is not the manufacturer of the products sold across these forums.

While we work with utmost diligence to ensure that product information on our website is correct and up to date in accordance with product packaging information, manufacturers may alter their product information. The product tag filtering system enabled on this website is limited to the information provided on manufacturer product packaging, and as such, should be used as a guide only. If unsure about the suitability of a product(s) for your specific medical condition, please seek the guidance of  a qualified healthcare practitioner before commencing the use of the product(s).

With respect to products sold on the site, Allergy Life makes no representations or warranties, either expressed or implied, of any kind, except as expressly stated herein. In no event shall Allergy Life, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the product(s) sold.

Allergy Life aims to include in the Product(s) List up-to-date pictures of the goods. At times, the picture of the goods on the Product List may differ from the goods actually supplied to you. Allergy Life does not warrant the accuracy of the information contained in the Product(s) List and recommends that you read the Labels on Goods carefully before consumption.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, compatibility, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected. We will not be held responsible or liable for any failure for the Purchase to complete, or any resulting loss or damages to you.

Allergy Life lists Affiliate products on our website and associated social media platforms, that contains links to third-party web sites or services that are not owned or controlled by Allergy Life.

Allergy Life has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Allergy Life shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

MY Cards

The MY Cards are a range of cards that include MY Allergy Cards, MY Intolerance Cards, MY Condition Cards and MY Preference Cards. The MY Cards are an exclusive Allergy Life initiative that has been created by Allergy Life to support the lives of those living with allergies, intolerances and autoimmune conditions.

The MY Cards are not physical cards, they are digital and are emailed to the user to be added into their iOS or Android smartphones.

The information placed on the card is based on the information supplied by the purchaser through the fillable form completed by the purchaser on order. By purchasing an 
MY Card and submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of purchases and creation of the product.

Allergy Life (the seller) is under no circumstances liable for personal injury, or death resulting from the negligence of the Seller's products, agents, sub-contractors, subsidiaries, affiliates, suppliers, directors or employees.

The terminologies on the 
MY Cards have been created and set up based on best industry and market practices from the experience and expertise of Allergy Life and in the best interest in the benefit of safe and happy living for the user. Allergy Life cannot be responsible for consequences resulting from activities where any of the MY Cards have been presented, that includes but is not limited to ordering meals, ordering drinks, purchasing products or purchasing services.

The MY Cards and all contents, including but not limited to text, images, graphics or code are the property of Allergy Life and are protected by copyright, trademarks, database and other intellectual property rights. You may display and copy, download or print portions of the material from the different areas of the Service only for your own non-commercial use, or to place an order with Allergy Life. Any other use is strictly prohibited and may violate copyright, trademark and other laws. These Terms do not grant you a license to use any trademark of Allergy Life or its affiliates. You further agree not to use, change or delete any proprietary notices from materials downloaded from the Service.

Out of Stocks

Allergy Life will endeavour to ensure that all goods ordered by you are supplied to you. However, please be aware that our inventory can fluctuate from time to time due to sales demand, so an item indicated as “stocked” when you place your order may, in fact, be out of stock. 

Unfortunately, we cannot process back-orders, so in this event, we will make every effort to contact you by email or phone immediately to notify you of the lead time. In this circumstance we will also offer you the option to cancel the order in return for a full refund.


Our products are for sale to adults over the age of eighteen years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

Packaging and postage/shipping  is an additional charge, which has been factored into total order cost at the point of purchase at Online Checkout.

Allergy Life  reserves the right to accept or reject your order within 7 business days of order placement. In the event that a transaction is declined, we reserve the right to contact you using the contact details you have provided to reissue payment. If we do not receive a response from you to rectify the issue within the 7 business day period, we reserve the right to reject your order.

Order Changes or Cancellations

As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are processed within 24 hours on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Allergy Life due to the cancellation of your order. If you should make a mistake when ordering, please contact us immediately and if your order has not yet been dispatched we will try to accommodate your request.

Product Returns/ Refunds

We will reimburse you for any product delivered to you that is deemed faulty,  in damaged condition or incorrect.

If you wish to return a faulty or damaged product, you must notify us via our contact form within 3 business days of having had the item(s) delivered to you.

If unable at the time of return to replace or exchange returned goods, we will reimburse you using the payment method you initially used to make the payment, for the amount debited for the purchase, including packaging and postage charges. We do not allow returns for change of mind.

To let us know what went wrong, please use the contact link in the header or footer of the website. Typically we will get back to you within 24-48 hours to remedy any issues. We pride ourselves on our high level of customer service and we want to hear from you if you have any concerns.

Pricing Policy

Allergy Life is carefully monitored by our staff to provide customers with competitive pricing. Product prices are dynamically updated by our in-house purchasing system when price changes are received from our suppliers. All of our prices are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax), regardless of shipping address.

Our prices can be accessed from our home page, products pages, landing pages and some of our  social media platforms, and we reserve the right to change our prices at any time.

Delivery- Packaging, Postage and Shipping 

Where advised, Allergy Life packages, posts and ships products from Melbourne, Victoria, Australia with Australia Post, which provides domestic customers with the option to ship standard post or express. You can get a delivery cost estimate on the product page, in your shopping cart or at check-out, that accounts for weight, size and packaging.

All our parcels are tracked with Australia Post and we will email you a tracking number once your order has been shipped.

With respect to certain products, especially bulk items, they may be packaged, posted and shipped directly from certain suppliers from Australia wide. Where this is applicable, a separate delivery rate will apply and a shipping cost estimate on the product page, in your shopping cart or at check-out.

Orders are dispatched daily, Monday through Friday.

Allergy Life does not ship outside of Australia.

Limitation of Liability

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.

We do not accept liability for loss, including consequential loss suffered by you arising from product(s) we have sold to you or the information we have provided you.


We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information. 

We do not store credit card information, we securely submit credit card information to our bank for processing. 

We accept Visa, MasterCard and Shopify payment gateways for online purchasing from Allergy Life. Shopify Payments is tier-one PCI-DSS compliant, meaning it adheres to the highest security measures as set by Visa and MasterCard, so you can rest assured any personal information is being held to the highest quality standard.


By using our website and associated social media platforms, you agree to indemnify and hold Allergy Life from all damages, actions, claims, costs and expenses, including legal fees, arising from, or in connection with, your use of our website and associated social media platforms.

We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.


This Agreement, its Terms and Conditions, the Use of this Site and affiliated social media platforms shall be governed by the laws in existence in Australia. You agree that any claim relating to the Site and our service can only be dealt with in a court in the state of Victoria, Australia.


We undertake to take all due care with any information which you may provide to us when accessing our website and associated social media platforms. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from here.


The terms of this Agreement remain effective even if terminated by either party. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice, subject to applicable law. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.


This website is owned and operated by ALLERGY LIFE LTD ABN 63 650 524 824